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Community Management Role

6 months
Paid, full-time
Candidates should be eligible to work in Singapore
Ongoing Ongoing
Read the program description and requirements
Fill out the application form
Pass interview with recruiter
Pass team panel interview
Be patient: responses take up to 2 weeks after the application deadline

The Community Management Trainee for World of Tanks will report to Regional Franchise Director, APAC, WOT and WOWS in understanding and reporting for day-to-day operation of World of Tanks in Singapore. The Community Management Trainee will also work with the APAC Community, Content team to ensure the language’s accuracy and quality. The role will focus on supporting the team with information collection, data analysis, and visualized reporting for improving every aspect of community/Content and product publishing and operations and better decision-making.

If you have a passion for the gaming industry, this will be a great opportunity to learn about players, products and businesses! Join us international gaming company and work together passionate gaming professional team.

What will you learn?

· Support the daily execution and growth across social, community, and influencer programs, set priorities, and do what it takes to achieve the team’s strategic goals

· Measure, monitor, and create detailed reports on community sentiment, concerns, and suggestions as well as community engagement performance

· Proofread before/after the publication on the official community channels, and marketing action

· Support the localization of content in Chinese to make sure it is in a native manner

· Create daily and weekly reports for the identified key learnings and improvement areas.

· Support/Learn communication as a bridge between local and regional/global

· Work with other country’s community managers to gather input on regional and cultural differences to ensure campaigns are tailored to be impactful and appropriate regionally and locally

· Research the latest trends and best practices to stay up to date on community trend

· Work closely with the Community/Content team to develop a thorough understanding of the operations

What are we looking for?

· Native level of proficiency in Chinese to work with Simplified/Traditional Chinese community

· High efficient in social media space

· Avid gamer

· Strong will learn/develop yourself as a professional

· Self-Starter, Goal oriented, and problem-solving mindset

· International mindset and culturally sensitive

· Comfortable with numbers and data

· Customer orientation and ability to adapt/respond to different types of characters

· Resilient and positive

What will help you stand out?

· Active player of World of Tanks

· Streaming experience or open to streaming

· Good reporting and data visualizing skills

· Fluent English

· Additional Asian language is a plus

· Enjoy challenges to grow and explore various fields of the gamin

Meet your mentors:

Eric Shin

Regional Franchise Director

Eric Shin
Eric Shin

Regional Franchise Director

With over 20 years of experience in the game industry, Eric Shin is a seasoned leader and strategist who oversees the publishing business in the APAC region. As the Regional Franchise Director at Wargaming, he is responsible for the regional publishing strategy and live operations for the two flagship franchises, World of Tanks and World of Warships. Eric has a proven track record of delivering successful results and driving business growth in the highly competitive and dynamic market with a deep understanding of consumer behavior, market trends, and the competitive landscape in the APAC region. He is also an avid gamer, Air Jordan collector, LEGO mod creator, Blink, and family man.
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